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FAQ'S

Our FAQ page is your go-to resource for all your industrial shelving & racking questions. Find answers to common questions about our products, including installation, customisation options, weight capacity, and maintenance, Delivery & Payment.

 

if you can't find the answer here call us on: 01403 785985

Credit Cards

We accept all major credit and debit cards, such as Visa, Mastercard & Maestro. You'll have added peace of mind knowing all payments are processed immediately through our safe and secure site. What's more, if you'd rather speak to one of our friendly sales team, we also take card payments direct with us over the phone.

 

BACS

 

Account Payments

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Standard delivery

In-stock items are available “off the shelf” for immediate dispatch.

All standard deliveries are dispatched on a 1-2 working day basis. Customised items may require a longer lead time. Please contact us for further details

Next-day delivery

For those urgent occasions when a standard delivery isn’t quick enough – we can offer Next Day delivery to ensure your consignment will be delivered before a certain time. These services will be charged at an additional cost.

International delivery

We also offer international delivery on all of our products, so no matter where you are, you can receive your order.

 

Please note additional charges will apply based on weight, package dimensions, and destination. Local taxes and import duties may have to be paid on receipt of goods.

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We want you to have a positive experience with Anco. However, sometimes you may need to return your goods.

 

You will be responsible for the cost of returns of the goods to us.

We highly recommend you return your items(s) via a tracked service. If a tracked service is not used then return postage is at your own cost/risk.

  • Returned goods must be in resalable condition to be eligible for a refund. Where you've failed to take reasonable care of the goods, we reserve the right to refuse a refund.

  • Please clearly state the reason for the return and whether you require a refund or exchange. We're only able to exchange items for the same product.

  • In most circumstances, if a refund or reimbursement is payable to you, we'll transfer the money using the same method originally used to pay for your purchase.

 

Please return your item(s) to the following address:

Anco Storage Equipment Ltd.
Daux Road
Billingshurst
West Sussex
RH14 9TF

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Yes. Providing accurate delivery information such as a contact name and phone number is a core requirement of the courier services we utilise.

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Whilst not all products have colour variation options, certain products ANCO provides do have options in terms of colour preferences, such as the Heavy Rivet range or our ever popular Rhino Bins.

Simply include your colour preference in any enquiries/orders and this will help our team process your request and can help avoid potential delays if this information is not present.

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Yes. Providing accurate delivery information such as a contact name and phone number is a core requirement of the courier services we utilise.

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You can find all the capacity and load-bearing in our catalogue 

(Read our Guide here)

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